CNH Tours - Cultural and Natural Heritage Tours Galapagos
Terms & Conditions
PLEASE READ CAREFULLY
Introduction: CNH Tours takes pride in providing personalized service. We try as much as possible to "go the extra mile" to ensure a problem free adventure. We strive to provide you with the best service possible at all times - before, during and after the trip. However, we ask you to recognize that there are always factors that are beyond our control. In order to ensure that prospective participants are fully aware of risks, and CNH Tours policies, we have developed the following terms and conditions for trips booked with us.
CNH Tours are for anyone in good health - they do not require exceptional fitness, though one must be willing to put in a reasonable physical effort (e.g. 3-4 kilometre walks at times over uneven trails). We shy away from cookie-cutter style establishments when choosing accommodations - these can range from local family owned and operated hotels to high end boutique lodges. Groups are accompanied by an experienced English speaking local guide familiar with the destination and fluent in the local language. Finally, we like to remind you that living standards and practices in other parts of the world and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in your home country.
How Do I Book My Trip?
First contact us to ensure there are spaces remaining on the desired trip. Then, fill in our online BOOKING FORM. We will invoice you for the deposit, which must immediately be payed to confirm your trip. Payments via US$ cheque (preferred option) or wire transfers are accepted. Book as soon as possible to reserve your place - the number of participants is limited and may be completely booked several months prior to departure - bookings are confirmed upon reception of deposit, and on a first come, first served basis.
What About Travel Insurance?
We strongly recommend you acquire travel insurance suitable to your needs (cancellation, lost luggage, medical, evacuation, repatriation). Some trips may have mandatory medical and evacuation coverage. Please see your particular trip details.
The internet is a very rich source of valuable, updated information and can do a much better job at informing you on travel conditions, health, clothing, and other relevant information than we can. See our links page for a collection of useful internet links containing all this information and more along with our trip description notes. We are always available to answer emails - you can contact us at: firstname.lastname@example.org. Nevertheless, access to our detailed Voyage Guide will be sent to you upon booking which we hope will address most, if not all of your questions. We also encourage you to refer to our Frequently Asked Questions on our website.
All travel has its inherent risks, whether one travels to the office or to remote foreign destinations, where events beyond our control such as severe weather, earthquakes, mechanical breakdowns, political instability, or labour strife may occur at any time causing a variety of delays, cancellations or other impediments to a problem-free trip. CNH Tours reserves the right to modify the itinerary in order to avoid such problems. The guide / tour leader with whom you may be at any given time during your trip also has the authority to cancel or modify activities based on his or her judgement regarding safety concerns. However, should the Canadian embassy in the host country emit a full and formal travel restriction to our destination, trips may need to be canceled at the last minute and under these circumstances, though CNH Tours will make every effort to reimburse the trip payment, we cannot guarantee a full refund. Once again, CNH Tours recommends the purchase of adequate cancellation insurance which should cover such circumstances.
Though we do our best to carry out due diligence on all of our in-country service providers, CNH Tours cannot be held responsible for omissions, errors, losses, damages or accidents during the course of the trip, nor for delays caused by, or cancellations made by these. CNH Tours cannot be held responsible for participant sickness, accident, loss or anxiety. CNH Tours will not make any reimbursements under any circumstances for a premature return or portion of the trip not completed, nor for unused services on behalf of trip participants. Adequate travel insurance is the best means to guard against such eventualities.
Though basic first aid facilities are available while in the more remote parts of your travels, participants recognize and accept that in case of injury or illness, professional medical facilities and personnel may be as long as 24 hour journey away (or more in some circumstances).
The liability of CNH Tours and its agents in regards to the provision of services described in the trip information material is limited to the cost of that service.
In cases where bad weather, technical problems or other unanticipated events during the course of the trip require a change in itinerary, schedule or hotel accommodation, CNH Tours local representatives and guides will be responsible for making such adjustments.
For Active Galapagos guests on the Samba (bookings made on or after 26 June 2020), A and B below Apply. For bookings made prior to that date, only the previous policy (B) applies.
A) WHEN THERE IS A "DO NOT TRAVEL" ADVISORY IN EFFECT: Once paid, deposits and balances are non-refundable, unless, thirty days before the ship sailing date, the State Department of the USA has a "DO NOT TRAVEL" advisory in effect for Ecuador (click here for their advisory page). Under such circumstances, your deposit and balance will be refunded should you decide to cancel your trip no later than forty days prior to the ship sailing date. Any cancellations made after that time will not be eligible for a refund. Refunds will be provided only if the advisory is in effect at the forty day mark prior to the ship sailing date. If a "DO NOT TRAVEL" advisory is emitted in the thirty nine days prior to sailing, no refunds will be made but you will be able to postpone your trip to a future date which will take place no later than 12 months after the "DO NOT TRAVEL" advisory is lifted, and at no extra cost.
B) WHEN THERE IS NO "DO NOT TRAVEL ADVISORY"IN EFFECT: If a cancellation is received no later 75 days prior to the ship sailing date, 80% of the deposit value may be applied to a future booking for a trip beginning no later than 12 months beyond the originally scheduled ship sailing date. Reservations cancelled between 75 days and the ship sailing date incur a charge of 100% of the value of the tour. However, if CNH Tours is able to sell all of the spaces on the ship at the full rate, the guest will be reimbursed for the equivalent amount less the deposit and any other losses.
We strongly recommend you purchase adequate trip insurance.
For Guests embarking on a different ship:
As each ship will have a distinct cancellation policy, these will be provided to you well before you are invoiced.
Trip Adjustments and Trip Cancellation: CNH Tours reserves the right to make minor adjustments to the itinerary and if necessary, to cancel the trip prior to departure due to insufficient bookings or other reasons that fall within scope of responsibilities of our service providers (e.g. major mechanical problem). Though these are very rare occurrences, in such circumstances, CNH Tours will offer a trip on an equivalent (or better) ship in lieu of the one on which our guest was booked as an alternative. Should such an equivalent ship not be available, the final settlement will consist of the complete reimbursement of the trip cost, including 100% of the deposit.
Ship Itinerary Changes (Galapagos): Ships may unilaterally decide to change their itineraries temporarily, or permanently, for a number of reasons, though this is a rare occurrence. The itinerary advertised at your time of booking may not be the exact itinerary the ship will follow during the course of your cruise. CNH Tours cannot be held responsible for such changes.
Force Majeure: CNH Tours will not be held liable to disruptions in a guest's travel plans for reasons that are beyond our control or beyond the control of our partners and service providers in Ecuador. Such disruptions may be due to a variety of causes including, but not limited to civil unrest, natural phenomema, pandemics, commercial air traffic disruption, labour disputes among others. If at all possible, CNH Tours will strive to work around such disruptions to guarantee a safe and enjoyable trip, but should conditions arise that prevent us from ensuring our guest's safety and comfort, we reserve the right to cancel the trip. In such circumstances, we will offer a voucher for a future equivalent trip using the same service providers, to be used no later than 12 months after the original ship sailing date.
In-country Legal Problems: Though we will do what we can to provide assistance, CNH Tours will not be held responsible for any of its trip participants who, on his or her own account, develop problems with local authorities for not having respected the laws of the host country.
In-country Living Standards: We know that our guests are well-educated and well-traveled people. However, CNH Tours is required under Ontario regulation to advise its guests that living standards and conditions at the destination may differ from those found in their home country. We suspect that this would not come as a surprise to our guests.
Our prices are based on travel costs established by third parties. Though our policy is to absorb any price increases after our guests have made their deposit on a trip, there may be some unforeseen situations where major changes in transportation costs or other services on which our prices are based are modified significantly by a third party. Though we are proud to note that we have never had to increase prices after a guest has booked a trip with us, should we ever call for an increase of over 7% of your total invoice, you will have the right to obtain a full refund of your trip.