CNH Tours - Cultural and Natural Heritage Tours Galapagos
Thursday March 26, 2020
UPDATE: Cancellation policies going forward in the time of COVID-19
These past two weeks have been like a whirlwind in the travel industry all over the world. While COVID-19 was certainly on our radar screen, the speed with which it overtook things came as a complete surprise.
You may have seen in a previous news item that CNH Tours has been very busy taking care of guests caught up in very rapidly changing travel environment in the days prior to global travel lockdown. We were able to get 17 guests out of Ecuador (10 of which were on a ship in the far reaches of the archipelago) within a few short days, just in time before the airports closed. Many tourists were caught off guard and nearly 10 days later, a good number are still in Galapagos and Ecuador desperately trying to find a way out. May this be a lesson learned: It pays to book with an agent specialized in the destination they serve.
With that emergency taken care of, we turned our attention to those guests who had paid their full trip balances and were about to head off to the islands in the coming days and weeks, along with those travelling by early July. We're just now reaching out to those who were scheduled to travel in July and August this year.
Please be assured that well before any final balance is owed, we will be in touch to inform you on the situation and on any possible changes in the terms and conditions of the trip. Our intention is to give you as full a picture as possible of the situation so that you may be in a position to make the most informed decision on how to proceed.
Ship owners and other service providers recognize that the times call for a more flexible approach. In the past ten days, they have been frantically developing new policies designed to mitigate the misfortunes to which our guests have been subjected. These revised policies will vary in detail, but generally, they consist of the option to postpone a trip into the future. How far into the future, and wether a modest surcharge is applied or not varies from ship to ship.
At this point, we suggest you take a "wait and see" approach. We will be in touch with more information specific to your particular ship well before your balance is owed.
Thank you for your understanding.