We're a "Top Local Travel Company"!

Cultural and Natural Heritage Tours (CNH Tours) is delighted to announce that we have been selected by Das Lokal Ottawa as one of the top 6 travel companies in the Ottawa region!

The inclusion of CNH Tours among the Best Travel Agencies in Ottawa is based on: 

  • Destination Knowledge: We evaluated travel agencies based on their expertise in offering detailed insights into local culture, attractions, and amenities.

  • Personalized Itinerary Planning: We considered agencies that tailor travel itineraries to individual preferences. This includes accommodation preferences, transportation options, and activity interests.

  • Transparent Pricing: We examined agencies that provide clear and transparent pricing structures, including fees for their services and any additional costs.

  • Customer Service: We assessed agencies based on their responsiveness, professionalism, and willingness to address customer inquiries and concerns promptly.

  • Access to Exclusive Deals: We looked for agencies that offer access to exclusive deals and discounts on flights, accommodations, and activities to provide added value.

  • Efficient Problem Resolution: We considered agencies with a track record of efficiently resolving issues and complications that may arise during travel. 

  • Technology Integration: We evaluated agencies that use technology to streamline the booking process, enhance communication, and provide real-time updates.

  • Positive Customer Reviews: We analyzed customer feedback and reviews to identify agencies with a strong reputation for delivering memorable travel experiences.

  • Sustainable Tourism Practices: We prioritized agencies that support eco-friendly accommodations, minimize environmental impact, and respect local communities.

  • Flexibility and Adaptability: We looked for agencies capable of offering flexible booking options and providing guidance on travel restrictions.

 Some things we think sets us apart:

1. We know Galapagos like few others and are well-positioned to provide expert advice and an unbiased opinion from point of first contact until your return home:

 

  • Marc Patry and Heather Blenkiron lived in Galapagos from 1998 to 2002, working at the Darwin Station 
  • Kelsey Bradley, our senior associate, lived in Galapagos for 8 years, also working the Darwin Station
  • Daniela Aguirre, a certified Galapagos Naturalist Guide and resident of Galapagos and our on-site associate
  • Heather is the Destination Expert on TripAdvisor for Galapagos.
  • Marc sits on the board of the International Galapagos Tour Operators Association as an expert on World Heritage issues facing the islands (he held Galapagos in his portfolio of natural world heritage sites at the UNESCO World Heritage Center from 2003 - 2013).
  • Marc sits on the General Assembly of the Charles Darwin Foundation for Galapagos. 

Few, if any tour companies have staff that are as familiar with Galapagos as CNH Tours. 

2. Trip Protection via the Travel Industry Council of Ontario:  Guests who reserve their travel through CNH Tours are protected under the terms of TICO's traveller compensation fund. 

3. Your Trip's Carbon Emissions are Offset: CNH Tours offsets the carbon generated by your national flight to Galapagos and your Galapagos cruise. Full details

4. Complementary Emergency Medical Evacuation Insurance:  While travelling with us, all of our guests benefit from an emergency medical evacuation insurance of up to US$ 200,000 per person in coverage plus up to US$ 5,000 per person in medical services.

5. Complimentary Assistance from our Land Extensions Specialist for any pre- or post-cruise land services in Ecuador that you desire (including more elaborate extensions to lodges and multi-day itineraries based on your parameters).

6. Supporting Local Community Conservation:  As a member of the International Galapagos Tour Operators' Association, CNH Tours contributes to the Galapagos Traveler Conservation Fund.

7. Supporting the Local Art Scene:  Impressed by the work of Magno Bennett, we commissioned 7 of his paintings and had them on display in a hotel.  This helped relaunched his painting career - something he'd put on the backburner for a decade.  His art adorns this website. 

8. Supporting Local Partners in Times of Need:  With the help of many former guests, we raised $54,000 for the Samba team - the ship we use for our Active Galapagos trips.  Funds were deposited directly into their bank accounts. 

On site:

On-Site Support (24/7):  CNH Tours retains staff in Quito, Guayaquil, and Galapagos who are available to assist you 24 hours a day with any emergency that may arise. We've helped people get out of prison, deal with medical emergencies, retrieve lost passports and so much more... 

As Canada’s only Galapagos experts, we are honoured to receive this local recognition!  

Thank you Das Lokal!

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