Terms and Conditions

Booking Terms

1. CNH Tours, through its local partner (Liquid Giraffe) acts as a booking agent for hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodation, transportation, and/or other services.  Each of these companies is an independent business with its own management and is not subject to the control of CNH Tours / Liquid Giraffe.  CNH Tours through Liquid Giraffe has carried out its due diligence in ensuring that these service providers are fully accredited / respect national regulatory frameworks, and it may not be held liable for any errors or omissions on the part of these third party service providers.  
2. The transportation, accommodations and other services provided by the ground operators are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers.  As CNH Tours / Liquid Giraffe does not have the right to control the operations of the independent operators and their suppliers, it cannot be liable for any personal injury or property damage which may arise out of these services.

Payments

1. Your trip is booked and confirmed on a first come, first served bases only on receipt of a $900 / person non-refundable deposit.  There shall be no binding contract until the deposit has been received by CNH Tours.  Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis;
2. Unless alternative arrangements are made, a 2nd non-refundable deposit for an additional $2,500/person will be due 1 year prior to the trip start date.
3. The balance is due no later than 125 days prior to commencement of the trip. If the balance has not been received by this date, CNH Tours shall be entitled to treat the reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by CNH Tours;
4. Payments for services can be made by cheque, electronic bank transfer or credit card. A charge fee of 2.7% will be applied to credit card payments to cover the transaction cost.

Cancellation, Refunds &  Transferability

1. Any cancellation of a booking must be in writing (email is accepted) and shall only be effective upon its acknowledged receipt by CNH Tours;
2. The 1st and 2nd deposits are non-refundable. Any payment on the balance is refundable up to 120 days prior to trip commencement, after which point it will be non-refundable.   We always recommend you acquire trip cancellation insurance, or cancel-for-any-reason insurance soon afrer having paid your first deposit, to protect yourself against unexpected situations. 
3. Any request to amend or change a booking once it has been confirmed may be accommodated subject to space availability and may incur additional costs;
4. No refunds are given (1) for lost travel time or substitution of facilities, (2) for itineraries amended after departure, (3) for circumstances arising beyond CNH Tours / Liquid Giraffe's control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of your safari, (4) if you do not appear for any accommodation, service, sightseeing or trip segment, or (5) if you leave your trip after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations
5. TRANSFERABILITY: The trip is entirely transferable should situations arise that you would have someone else travel in your place.  There may be relatively modest transfer fees associated with the re-assignation of the commercial flights in the region and other such costs. Please inform us as soon as possible of any such changes and preferably no later than 3 months prior to departure, which would keep transfer costs down. 

Insurance

For your safety and general protection, we require that all guests have emergency medical insurance. We strongly recommend that you obtain the following types of insurance, which are commercially available:              

• Loss of personal effects
• Trip cancellation / interruption

All of our guests are automatically covered by our complementary US$200,000 emergency medical evacuation insurance for the duration of the 14 day itinerary.   

Proof of emergency medical insurance to be submitted before your invoice balance is due.  CNH Tours does not sell travel insurance.

 

COVID / FORCE MAJEURE

Testing / vaccination requirements may be in effect for this trip.  CNH Tours cannot guarantee what kinds of national entry requirements will be in place when you embark on the trip.  We strongly recommend that you be prepared to be tested at your expense for border crossings, and that you get vaccinated to reduce the chances of any problems.  CNH Tours cannot be held liable for any disruptions to the trip due to COVID-related problems, or for any other such force majeure situations.  Should the trip be disrupted or need to be cancelled, CNH Tours will do all it can to ensure your investments is protected, but cannot make any guarantees.  We recommend you acquire appropriate travel insurance that reflects your degree of risk tolerance.  

Carbon Neutral

CNH Tours purchases carbon offsets on your behalf, making your in-country travel carbon neutral. We purchase them via The Gold Standard's platform.  For more info, see:  https://marketplace.goldstandard.org/collections/projects.   For more information on carbon offsets, see our guide here.  

Upon booking, you will receive a document with the terms and conditions for your trip.  Should there be any discrepancy between that document and this page, the document will have priority.